Velimo Chandelier
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Q: What costs are included in the order price?
A: The price you see on the Zarvo website is the final price you pay. We offer all-inclusive pricing, which means all customs duties, taxes, and shipping fees are already covered. There are no hidden fees at delivery, and you won’t have to pay extra for customs clearance or imports.
Q: Can your lighting fixtures be installed on sloped ceilings?
A: Yes! Our fixtures are compatible with sloped or vaulted ceilings.
Note: To ensure we include the correct mounting hardware for your home, please specify your ceiling type in the "Order Notes" at checkout or contact our customer service team right after placing your order.
Q: Can I request a custom cord or cable length?
A: Absolutely. We offer custom cable lengths to ensure your light fits your space perfectly. Simply specify your required length in the Order Notes during checkout, or reach out to our support team before placing your order to discuss the details.
Q: What should I do if I receive a damaged or defective product?
A: Rest assured, Zarvo stands behind the quality of our products. If you find any defects or damaged parts (such as broken bulbs or wiring issues) within the warranty period, we will ship you free replacement parts immediately. Your satisfaction is our priority.
Q: Is the installation process complicated?
A: Not at all. Every product comes with a detailed step-by-step installation guide. We also provide video tutorials for many of our products on our website. If you run into any issues, our technical support team is available to provide remote assistance and walk you through the process.
Q: How much is shipping, and how long will it take to arrive?
A: We are proud to offer free shipping on all orders. You can find the estimated delivery window for your specific location automatically calculated on each product’s detail page.
Zarvo partners with leading carriers like DHL, FedEx, and UPS to ensure your order arrives safely. We are proud to offer free standard shipping on all orders, with no minimum purchase required.
Processing & Delivery
- Processing Time: Most orders are processed and dispatched within 3–7 business days.
- Shipping Time: For items under 30 inches, delivery typically takes 6–12 business days.
- Total Delivery Time: You can expect your order to arrive within 9–19 business days for all destinations.
Please note that delivery times may be affected by customs inspections, weather conditions, or other unforeseen delays. Once your package is on its way, we will email you a tracking number so you can follow its journey.
Track Your Order
For more specifics, please feel free to view our full Shipping Policy.
Returns & Refunds
At Zarvo, your satisfaction is our top priority. Every purchase is backed by a 2-year warranty and a 30-day return policy, giving you peace of mind with every light you choose. For more details, please review our Refund Policy.
Need a hand?
If you have any questions or need assistance, reach out to us at service@zarvolighting.com. Our team is always happy to help!
Important
For your safety, we recommend hiring a licensed electrician. Always turn off power at the main circuit breaker before installation.
Check Parts
Make sure all parts are included and undamaged.
Prepare the Area
Remove the old fixture if needed. Ensure the ceiling, wall, or junction box can safely support the new light.
Install the Bracket/Base
Secure the mounting bracket, plate, or base with the provided hardware.
Secure the Fixture
Tuck wires safely inside and fasten the fixture body, canopy, or base.
Finish & Test
Install bulbs, shades, glass, or decorative parts if needed. Restore power and test the light.
Note: Do not exceed the recommended bulb wattage. For dimmable lights, use compatible bulbs and dimmers.
Need help? Contact us at service@zarvolighting.com